We bought this for out 4 month old son. We picked it because it was cheaper then other excersaucer toys, and it took up less space. On top of those great things it was designed with a bouncy bottom so our son could jump! I liked this because it eliminated the need for a jolly jumper.
The Bounce Factor
After we brought it home and set it up, I immediately noticed it was very hard for the baby to actually jump. This was one of the main reasons I bought it so I was very disappointed. The cords that attach the bottom jumpy piece to the legs are very stiff and they need a lot of pressure and weight to move them. My son actually was never able to make it jump.
The Toys
After owning it for only a couple days I had a friend over and her son was playing in the bounce bounce baby and he choked on one of the toys. It was a flower the spins with a long rubber like stem. He managed to get the stem piece all the way in his mouth and choke. He was OK and luckily there were a bunch of adults in the room watching him and we caught it right away. It was very scary though.
Another toy we had a problem with was the piano, within 2 weeks of owning it the lights in the piano stopped working all of sudden. Also there was a toy teeter totter with a lion on one side and an elephant on the other side. My son always chewed on this toy and within 3 weeks of owning the bounce bounce baby exersaucer the lions mane was chipping paint.
Customer Service
I had talked to customer service many time. Each time something went wrong with the bounce bounce baby exersaucer I would call them and they would promptly send me out a replacement part, delivered to my door with a few business days. They would also include a coupon for 10% off an online order. The problem is living in Canada I couldn't even order online so the coupon was no good.
On top of that the replacement parts they sent out were the same parts I had a problem with to begin with. After calling for the 4th time and complaining about how many problems I was having we decided to stop using the bounce bounce baby exersaucer and buy a different one.
I would not recommend this product to a friend. Do you have any questions, or anything to add? Did you have a different experience with this product?
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